FAQ
CUSTOMIZATION
How can I place an order?
Here are some options:
- Order through our Website
- Order through our Etsy page
- Give us a call at 972-900-1858
- Email us at Support@TheWoodhills.com
- Stop by our warehouse at 1495 N. Kealy Ave, Lewisville, TX 75057
What is your lead time?
Our current lead time is about 8-10 weeks depending on the project.
Can you do custom orders?
We can customize the color, size, and wood. Please contact us here for a custom design. We will respond promptly.
Can I change my order?
Every order is made-to-order. If you need to make any change to your order (wood, size, finish, etc.), you can do so by calling or emailing our team within 24hrs of placing your order.
After the 24-hour window, The Woodhills is unable to make any additional modifications or cancels to your order.
We recommend reaching out to our team before completing your purchase. We can help answer any questions you may have to avoid an order changes within the first 24hrs.
Can you color match?
We have a wide selection of stains we prefer to work with. We may not be able to exactly color match, but we can help recommend a color that compliments your space.
What is the largest round table you'll make?
74" is the largest diameter size that we'll do for a round table.
Can you make the table counter height (36")?
Yes. Please keep in mind that most doors are about 30"-32" wide. Double-doors are best or enough clearance to maneuver the base in sideways.
How wide do you recommend the tables to be?
We recommend 36"-48" wide depending on the length that you want your table and the size/layout of the room that it is going in. We recommend for your room to at least have 3 feet of clearance around the table. For example, if your table 6' x 36", we recommend the dining room to be at least 12' x 9'.
Recommendations:
- 6' Length x 36" Width
- 7' Length x 42" Width
- 8' Length x 42" Width
- 9' Length x 48" Width
- 10' Length x 48" Width
What size table do I need?
If your chairs are about 18"-20" wide, here is what each table can seat.
Round Tables:
- 48" can seat 4
- 54" can seat 4-6
- 60" can seat 6-8
- 72" can seat 8-10
Rectangular Tables:
- 6' can seat 6
- 7' can seat 6-8
- 8' can seat 8
- 9' can seat 8-10
- 10' can seat 10-12
Square Tables:
- 48" can seat 4-8
- 54" can seat 8
- 60" can seat 8-12
- 72" can seat 12-16
Depending on the size of you chairs, this number may vary by one to two people. Visit here for more information.
On average, how much do the tables weigh?
Depending on the size, wood, and design. They usually range between 150lbs-450lbs.
Lightest to Heaviest Woods:
- Eastern White Pine
- Knotty Alder
- Maple
- White Oak
Are your tables childproof when it comes to splinters or sharp edges?
All our tables will be sanded down to a smooth finish (220 Grit) and then sealed with 3-4 coats of Polyurethane or Lacquer (depending on the wood) with sanding between coats. Before purchasing, please take a look at the different types of wood and their durability performance here.
We can also make note to our build team to take an extra bit of time sanding the edges and the underside of the table for it to be kiddo-proof.
Can I visit the shop?
We are currently in a warehouse in Lewisville, TX that is more of a production site. If sawdust, tools, and loud noise doesn't bother you, please contact us here to schedule an appointment.
Do you offer stain samples?
Yes. We ship up to 6 stain swatches in a small box for $30 so that you can get a good look/feel for your home. Contact us to place an order of the swatches here. Samples will be mailed within the next 3-5 business days.
Do you make chairs?
No we are not making chairs at the moment.
What woods do you offer?
- Eastern White Pine
- Knotty Alder
- Maple
- White Oak
For more info, please learn more here, or order samples here.
Do you work with residential and commercial interior designers?
Yes, we work with many interior designers. Contact us for inquiries.
DELIVERIES, PICKUPS, & SHIPPING
Where are you located?
1495 N Kealy Ave,
Lewisville, TX 75057
Monday - Friday | 10AM - 5PM
Do you offer delivery or shipping?
We do offer delivery depending on if you within 40 miles of our Lewisville location for $125-$175.
How can I be eligible for free delivery?
If you spend over $1200 and live within our 40 mile range, then we will offer free delivery and assembly.
How does shipping work?
Shipping for a Dining Table is $450. All pieces are blanket-wrapped by our team. We hire a third-party shipping company to pick up, deliver, and assemble the table for you. Shipping may take 5-7 business days depending on your location, weather conditions, and holidays.
If the third-party shipping company is not available, we will hire a freight company and will blanket-wrap, crate, and pallet your order. We will include easy-to-assemble instructions.
If I'm picking up our tables, what kind of vehicle should I use?
We highly recommend trucks because of their large beds. SUVs might work but you might need to take the seats out for the table to fit in. However, entry tables might fit just fine without having to remove the seat. They also fit well in sedans. If these options don't work, we also recommend borrowing a friend's trailer or renting one from U-Haul. If none of these options work, please schedule delivery/shipping with us.
If I'm picking up an order, do I need to bring anything?
Please bring blankets and straps.
Maintenance Questions
CARE & MAINTENANCE
What do you use to finish the tables?
For pine and alder, we spray 3-4 coats of a water-based polyurethane in a satin-sheen. For maple and white oak, we spray 3-4 coats of lacquer in a satin-sheen. For a specific sheen (matte/flat, glossy, semi-gloss), please contact us. There may be an additional fee.
How do you take care/clean of the table?
- Wipe spills right away
- Use a damp wash cloth
- Any general wood cleaner is fine
- Avoid harsh chemicals such as disinfecting wipes and vinegar
- Avoid direct sunlight
- Avoid placing hot items like hot pans on the table
- Use coasters
How do I move my table around without it scratching the floor?
We suggest putting felt pads on the bottom each leg so that they slide around easier. On deliveries, we put felt pads on each leg to prevent scratching on the floor and level off the table incase of uneven flooring.
Should I worry about water rings?
We highly recommend coasters for water/cup rings.
OTHER SERVICES
Do you do installs?
Unfortunately we don't do installs at this time.
Can you build other living room, office, or bedroom pieces?
Yes, please message us for more details.
Do you provide tables and desks for businesses as well?
We have done various large scale orders for local business.
Do you offer bulk deals?
Yes, please contact the team.
REFUNDS & RETURNS
Do you offer refunds?
We are not accepting any refunds or returns.
The Woodhills by David V. has the right to to refuse returns that are not in as-new condition due to damage or misuse from the customer.
