FAQ

COMMON QUESTIONS

1. How does the custom order process work? 

Each piece is made-to-order with care. You can choose your size, wood type, finish, and design. Once you place an order, we’ll confirm the details with you before production begins. Your furniture is handcrafted in our workshop and built to last.

2. Can I see the wood options before purchasing?

Absolutely. We offer sample kits so you can experience the wood species and finishes in person. This helps ensure you’re confident about your selections before placing a larger order. You can request a sample kit here.

3. What’s the production time?

Production typically takes 10–12 weeks, depending on the size and complexity of your order. If you have a deadline or event coming up, let us know — we’ll do our best to accommodate.

4. How does shipping work?

We ship nationwide via white glove delivery or freight, depending on your location and item size. Local deliveries in Texas may be made by our in-house team. For out-of-state orders, we’ll coordinate with a trusted carrier and keep you updated with tracking and delivery timelines.

5. Do you offer returns or refunds?

Because each piece is handcrafted and made-to-order, all sales are final. However, if something arrives damaged or defective, we’ll make it right. Please inspect your piece upon delivery and contact us within 24 hours if there are any issues.

6. Can I order just the tabletop or just the base?

Yes, we offer tabletops or bases separately. If you already have a base or top, we can create a piece that fits. Just send us your specs and we’ll guide you through the process.

7. Do you offer matching pieces or sets?

We can create coordinating entryway tables, benches, coffee tables, and more to match your dining table or main piece. Just let us know what you're looking for — consistency in tone, grain, and style is our specialty.

8. Do you sell to interior designers or businesses?

Yes! We work with interior designers, home builders, and commercial spaces. Custom pricing and finish samples are available. Reach out to us to learn more.

9. Do you offer local pickup?

Yes — local pickup from our Texas shop is available by appointment. We’ll reach out when your piece is ready to coordinate a pickup time.

10. What if I need help deciding what to order?

We’re here for that. If you’re unsure about sizes, styles, or finishes, send us a message or book a consultation. We’ll walk you through the options and help bring your vision to life.

11. Can I make changes to my order after placing it?

Because each piece is custom-made, we allow changes (wood type, dimensions, finish, etc.) within 24 hours of placing your order. If you need to make an adjustment, please reach out to us by phone or email as soon as possible.

After the 24-hour window, we begin preparing materials and planning your build, so no further changes or cancellations can be made.

If you’re unsure about any details, we strongly recommend contacting us before completing your purchase — we’re happy to answer questions and help you finalize the perfect piece.

12. Can you color match my existing furniture?

We offer a wide selection of stains we know and trust. While we may not be able to guarantee a perfect color match, we’re happy to recommend finishes that complement your space beautifully. Feel free to send us reference photos or inspiration — we’ll do our best to find a close match.

13. What’s the largest round table you can make?

The largest diameter we offer for round tables is 74 inches. This size comfortably seats up to 8–10 people, depending on the base style.

14. Can you make a table in counter height (36")?

Yes, we can absolutely build tables at counter height (36"). Just keep in mind that most standard doorways are 30"–32" wide. We recommend double-door access or confirming there’s enough clearance to safely bring the piece inside — especially for larger or heavier bases.

15. Should I worry about water rings on the table?

We highly recommend using coasters to protect your table from water rings, heat marks, or cup condensation. While all of our tables are sealed with multiple coats of durable finish, natural wood is still sensitive to prolonged moisture exposure — especially over time. A little care goes a long way in preserving the beauty of your piece.

 

 

DELIVERIES & PICKUPS

1. Where are you located?

Our shop is located at:
1495 N Kealy Ave,
Lewisville, TX 75057
Hours: Monday – Friday | 10AM – 5PM
Please reach out to schedule a visit or pickup time in advance.

2. Do you offer delivery or shipping?

Yes! We offer local delivery within 30 miles of our Lewisville shop, typically ranging from $125–$175, depending on the distance and size of the item. For orders outside that range, we also offer nationwide shipping via trusted freight and white-glove carriers.

3. How can I qualify for free delivery?

If your order total is over $1,500 and you live within a 30-mile radius of our shop, we offer free delivery and in-home assembly. This is a great option if you’re ordering a large table or multiple items.

4. What kind of vehicle do I need for pickup?

We recommend bringing a pickup truck with a large bed for dining tables.

  • SUVs may work for smaller pieces, but you might need to remove seats.

  • Entry tables and smaller items often fit in sedans.

  • No suitable vehicle? Consider borrowing a trailer or renting one from U-Haul.
    If none of these are an option, we’re happy to help arrange delivery or shipping.

5. If I’m picking up an order, what should I bring?

Please bring moving blankets, straps, and help if possible. We’ll assist with loading, but having the right gear ensures your piece arrives safely to its new home.