Commonly Asked Questions
Each piece is made to order, and our typical production timeline is around 8-10 weeks, depending on the project scope. We’ll keep you updated throughout the process so you always know what stage your piece is in.
Yes—every piece is fully customizable. You can choose dimensions, wood type, stain color, and design details to ensure it fits your space and style perfectly.
Once we finalize your design and details, we’ll send over an invoice to get started on the build. Once the deposit has been paid, we begin production and keep you updated along the way until delivery or installation.
Yes, we require a minimum 50% deposit to secure your project and begin production. The remaining balance is due before delivery or upon completion of the build.
Yes, we offer delivery and installation depending on your location and project type. We’ll coordinate everything to ensure your piece arrives safely and is properly set up.
We typically work with high-quality hardwoods such as white oak, walnut, maple, alder and pine. Each species has its own unique grain and character, and we’re happy to help you choose the best option for your space.
Because we use real wood, each piece will have natural variations in grain, tone, and texture. These differences are what make every piece unique and one of a kind.
Yes—we can work from inspiration photos and tailor the design to fit your space while maintaining structural integrity and craftsmanship.
Absolutely. We regularly collaborate with designers, builders, and other professionals to create custom pieces that align with the overall vision of the project.
That’s completely fine. We can guide you through the design process, offer recommendations, and help you create something that fits both your space and your style.
We recommend regular wiping and avoiding harsh chemicals. For most finishes, a soft cloth and gentle cleaner will keep your piece looking great for years.
Delivery & Pickup
Our shop is located in
1495 N Kealy Ave, Lewisville, TX 75057
Visits and pickups are by appointment Monday–Friday, 8AM–4PM. Please reach out ahead of time to schedule.
Yes. We offer local delivery within 30 miles of our shop, typically ranging from $125–$175 depending on distance and item size.
We also ship nationwide using trusted freight and trusted drivers.
Yes—orders over $1,500 within a 30-mile radius qualify for free delivery and in-home setup.
For larger pieces like dining tables, we recommend a pickup truck or trailer.
SUVs and sedans may work for smaller items depending on size.
Please bring moving blankets, straps, and help if possible. We’ll assist with loading, but proper preparation helps ensure your piece is transported safely.
Returns & Changes
Because each piece is made to order, we do not accept returns or offer refunds once production has begun.
We take the time upfront to confirm all details—including size, design, and finish—so your piece is exactly what you expect.
Deposits are non-refundable, as they secure your spot in our production schedule and cover initial material costs.
Changes can be made before production begins.
Once your piece is in production, modifications may be limited.
If your piece arrives damaged or there are any issues, please contact us within 24 hours of delivery. We’ll work quickly to make it right.